Refund policy
Avelio Home — Returns Policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@aveliohome.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of the damage and your order number.
Exceptions / Non-Returnable Items Items cannot be returned if they have been used, washed, or damaged after delivery, or if the 14-day return window has passed without prior agreement. We also cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK Consumer Rights Under the UK Consumer Rights Act 2015, if your item develops a fault within 30 days of delivery, you are entitled to a full refund. After 30 days, we will offer a repair or replacement in the first instance. Nothing in this policy affects your statutory rights.
European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@aveliohome.com.